How often have you had to repeat yourself with your patients because they didn’t hear what you said or how many times have your patients failed to follow directions because they did not hear them correctly? As ophthalmic photographers we spend much of our time trying to communicate to a primarily elderly population in the dark. It can be a difficult and very frustrating process when we are photographing patients with hearing impairment. In Tuesday’s course "I Can’t Hear You in the Dark,” Laura Savage, COMT, CRA explains the different types of hearing loss and how they affect the person’s ability to communicate. You will get practical tips on communicating with patients with hearing impairment and working with interpreters. Improved communication means a more effective quality of patient care and makes our jobs easier!
TU-2-B LaSalle Ballroom C, Tuesday 9:45 am -10:45 am
I Can’t Hear You in the Dark: Caring for Patients with Hearing Loss
This course will discuss the challenges of photographing and communicating with people who are hearing impaired or deaf and provide tips on how to improve communication in the ophthalmic setting. The physical and emotional challenges of the patient will be discussed as well as tips for communicating in the dark, during patient care and testing, as well as working with an interpreter. Medical/legal communication issues will also be discussed. At the end of the course, the attendee will be able to identify some of the communication, physical, emotional and medical/legal issues of those with hearing challenges and will be able to describe ways to enhance effective communication.
Laura Savage, COMT, CRA
Member, Board of Education